AWACS OS is that layer. One AI-orchestrated control plane across every customer environment — Azure, on-prem, hybrid, Arc — with the knowledge base behind every query.
The fragmentation isn't an annoyance — it's a margin problem. Every context switch is time your team can't bill for.
"MSP techs switch between 6–12 different interfaces in an average service day. Each context switch costs 5–10 minutes of reorientation."
AWACS OS provides the unified execution and query layer that spans every environment your customers run — with the same enforcement rules everywhere.
AWACS OS provides a single interface for querying any connected environment. Same query format, same response structure, regardless of whether the target is Azure, Arc-managed on-prem hardware, or a third-party backup API. The tech never needs to remember which tool handles which customer.
AWACS OS agents operate across environments with the same enforced ruleset. What can't happen in Azure can't happen on-prem. Governance isn't a portal feature — it's built into the execution layer. If a destructive operation is blocked in one environment, it's blocked everywhere. One policy covers all fifty customers.
Incidents that span multiple environments surface as a single correlated event, not three separate alerts in three different consoles. AWACS OS links the backup failure to the firewall change to the Azure alert automatically — because it's already connected to all three. Your tech resolves the issue, not the interface navigation.
AWACS OS intercepts tool calls before execution across all connected environments. The same governance hooks that prevent a tech from accidentally deleting a production resource in Azure apply to every environment AWACS OS manages. Safe-by-default isn't an option you configure — it's how the system works.
AWACS OS authenticates to all connected environments in a single session — Azure AD, Arc-managed nodes, on-prem endpoints, and backup APIs. Credentials are scoped, never stored in plain text, and rotate per session. Your tech opens one session and has access to everything without re-entering credentials for each system.
Every query and operation runs through the AWACS OS agent layer. Agents consult the knowledge base before acting — if a similar operation was run before, the validated result informs this one. Enforcement hooks intercept before execution. Every action is logged with full context: who, what, why, which environment, what outcome.
Results return in a unified format regardless of source. Incidents, anomalies, and drift events surface in one view — correlated, not fragmented. When the tech resolves an issue, the resolution path captures back into the knowledge base. The system learns from every cross-environment operation.
Every context switch eliminated is 5–10 minutes returned to billable work. Across a team of 10 techs running 20 switches per day, that's meaningful margin recovery every week.
Multi-environment incidents that previously required a senior tech to manually correlate three different console views now surface as a single event with full context already assembled.
One policy covers every customer environment. No gaps where a junior tech can run a destructive operation in a system that wasn't covered by the standard governance model.
The fragmentation your team works around every day isn't a feature of MSP operations — it's a problem AWACS OS was built to solve. One layer changes everything below it.
or reach out directly — dustin@awacs.ai