AWACS OS maps every environment automatically and keeps the map current as environments drift. Walk in knowing everything.
Onboarding a new customer means 3–4 hours of discovery per site. Undocumented VMs. Unknown firewall rules. Mystery subnets. Azure resources nobody documented when they provisioned them three years ago. And the tech doing the discovery is billing that time against a flat-rate contract — which means you're eating it.
That cost doesn't only show up at onboarding. The same rediscovery happens every time a tech visits a site they haven't touched in six months. The environment has drifted. The map in their head is outdated. They spend the first 45 minutes just reorienting before they can start the actual work.
When a senior tech leaves, their mental model of every customer environment goes with them. The institutional knowledge was never in the system. It was in one person. And now it's gone.
AWACS OS discovers and inventories Azure subscriptions, on-prem resources, Arc-managed nodes, and hybrid endpoints automatically. The first map is built before a tech sets foot on site — and it updates without anyone asking it to.
Environments drift. AWACS OS detects drift and flags it. When a resource changes state, affected knowledge base entries are marked stale. The system knows what it knows — and more importantly, it knows when it learned it and when that knowledge has expired.
Each customer environment has its own isolated knowledge partition. Tech teams access the right data for the right customer. There's no cross-contamination, no accidental queries against the wrong subscription, no shared state between unrelated clients.
Environment inventory exports directly to documentation, onboarding packets, and customer-facing reports. Discovery output doesn't stay in the system — it becomes the artifact the customer gets at the end of the engagement.
The system authenticates to the customer environment — Azure AD, Arc-managed nodes, on-prem agents — and runs discovery scans across all connected endpoints. No manual inventory. No spreadsheet. The scan runs against live state.
Every discovered resource is written to the knowledge base with trust tier, source command, and timestamp. The map is queryable immediately — a tech can ask "what VMs are running in the Northridge subscription" before they've opened a browser. The full inventory is structured, indexed, and searchable.
Scheduled re-scans run against the environment on a defined cadence. Changed resources trigger staleness flags in the knowledge base — the system actively identifies when its own map diverges from reality. Techs see the delta, not just the current state.
Automated discovery vs. 3+ hours of manual inventory. Techs arrive oriented, not orientating. The difference shows up immediately on the first ticket.
The map stays current regardless of staff changes. When a senior tech leaves, their institutional knowledge of every environment is already in the system — not in their head.
New techs query the existing map before their first site visit. They arrive knowing the environment layout, the running services, the backup state — without anyone briefing them.
AWACS OS builds the map once and keeps it current. Every tech on your team starts from the same baseline — not from scratch.
dustin@awacs.ai